en
sk
en
sk

Claims

General information

shop@fckthem.com

Basic principles of complaints and exchange of goods

  • We do not accept complaints if the error was caused by incorrect use, resp. which is in conflict with the instructions for use
  • We do not accept complaints if the error was caused by mechanical damage (breakage, breakage, scratching, tearing, cracking, etc.)
  • We do not accept complaints if the error was caused by a natural disaster
  • The seller is responsible for errors that the goods have when taken over by the buyer, or that occur during the warranty period.

How should I proceed?

Have you decided on one of the options offered?
Prepare the claimed goods and fill in our complaint form. We are in favor of saving paper and protecting the environment, so we will avoid unnecessary paperwork.


Start the complaint process